Refund of airline tickets: fill out the Royal Air Maroc form online

Reimbursement of RAM Flight tickets: how to get your money back?

Canceled flights, inability to travel or partial closure of borders … Airlines are invited to be flexible with their customers, but some come to terms with the law by offering credit rather than reimbursement. What you need to know so as not to get trapped in a time of a health crisis.

Have you booked a flight but its future is uncertain? After imprisonment, semi-confinement, the 100-kilometer limitation and national curfew, Morocco closed its borders to countries outside the European Union at the end of January, “unless there is a compelling reason”. What are the consequences of a long plane trip? This is on top of the problem of outstanding repayments and unused assets that are approaching maturity.

Can you get a refund for your plane ticket if your flight is missed or canceled?

You cannot be refunded for your ticket if you missed your flight.

– Examples:

– You have been forced to cancel your plane trip (medical, professional reasons, etc.)

– You missed take-off due to a delay in transport

– You did not have the correct travel documents (passport …) and you could not board.

– You can obtain reimbursement of certain taxes and charges included in the price of the ticket.

– These are the airport tax (indicated by the letters QW on your ticket) and the passenger charge (indicated by the letters QX on your ticket).

– The other taxes (fuel and security surcharge, solidarity …) are not refundable.

– Send your refund request to the seller of the plane ticket (airline or travel agency).

– This request can often be made online. Check the ticket seller’s website.

– No fee is due if the request is filed online.

You can also send your refund request (with a copy of the unused ticket) by registered mail with acknowledgment of receipt to the seller.

In this case, the seller may charge you a reimbursement fee of up to 20% of the amount of the request.

Reimbursement can be made by bank transfer (provide a bank identity statement) or by check or by crediting your bank card.

The refund must be made within 30 days from the date of receipt of the request.

Canceled flight = refunded flight

When the Royal Air Maroc airline company cancels a flight (regardless of the reason for the cancellation) and the passenger has therefore not been able to benefit from the service purchased, the latter must be reimbursed (regardless of the nature of their ticket). ). : cancellable or not, modifiable or not…). This is provided for in European Regulation No. 261/2004, which establishes rules common to all EU member countries on compensation and assistance to passengers in the event of denied boarding, cancellation or delay of a flight or non-European airlines such as Royal Air Maroc which schedule flights from EU countries. The regulations provide for a refund “within seven days”, at the price at which the plane ticket was purchased. This compensation can be done “in cash, by electronic bank transfer, by bank transfer, by check, or, with the signed agreement of the passenger, in the form of travel vouchers”.

Refund via a credit note: only if the customer accepts

The law is therefore very clear: Royal Air Maroc has the right to reimburse the canceled flight in the form of a credit, but only if the consumer accepts the principle of this travel voucher. Under no circumstances can carriers impose compensation via a credit note.

A solution ? “Obeying the law is the first step towards restoring confidence.” Consumers are potentially ready for some to accept credit, provided it is valued. “Basically, a flight paid for 200 euros can be credited up to 250 or 300 euros, for example.

The Tourism and Travel mediation normally guarantees that the file will be processed within 90 days. Its role is not necessarily to agree with the consumer who wants a cash refund at all costs. Its role is to try to find a solution that works for both parties. The mediator will propose solutions in equity and not just in law. We sometimes have consumers who say that the principle of having it in oneself does not necessarily bother me but the possibilities of use are too restrictive, the duration is not sufficient. Another, and so on.

The third and final step in a complaint, if nothing can be done amicably and the airline is still not complying with the regulations, is to go to court. This process is often complicated for an individual, especially since the sums involved (the amount of plane tickets) are sometimes not very high and the cost of a lawyer can be a deterrent.