Different contact solutions to reach Royal Air Maroc customer service
RAM customer service is always available
Royal Air Maroc knows that good customer service is not just about answering customers’ questions, but helping them when they haven’t even asked for our help, anticipating their needs and responding effectively to their needs. There are other aspects such as friendliness, quality and warmth that will also influence the service offered.
Contact now with the Royal Air Maroc phone. In this page, we present the different ways to contact the Moroccan airline. RAM is the leading airline in Morocco and currently connects the various Moroccan airports with international destinations around the world.
The way Royal Air Maroc interacts with its customers is very important to achieve a better customer experience, which is nothing more than providing a good service or product and that we meet their expectations.
You can call the customer service of this operator at any time to ask questions about a travel offer, reservation, check-in, or if you need to report a problem with your plane ticket, your reservations and your payments or make any claims.
Phone numbers
| Country | Contact information |
|---|---|
| Morocco | 089000 0800 ou 3260 |
| France | 3260 say Royal Air Maroc or 0820 821 821 |
| Belgium | 02 219 30 30 |
| Spain | 902 210 010 |
| Holland | +41 22 731 77 54 |
| Sweden and Denmark | + 46 8 20 66 42 |
| England | 020 730 758 00 |
| Italy | 800 254 740 |
| Canada | 001 514 285 14 35 |
| United States | Toll free number 1 800-344-6726 |
| Portugal | 01 213 500 020 |
| Germany | 0699 200 14 61 |
| Senegal | 221 33 849 47 47 |
| Russia | + 7 495 363 63 65 |
Other means of contact
From the airline’s website, you can also access a lot of information on its flights, offers, …
Royal Air Maroc has several forms of contact to serve its customers. You can write an email to their online email address or fill out a contact form.
Usually, the contact with RAM is usually made to make the reservation of a plane ticket, if you had problems with your flight and want to make a complaint, for card payments by phone, schedules of departure or arrival flight. There can be many reasons why you should go to the customer service of the Moroccan company.
Reservations and frequency of flights: callcenter@royalairmaroc.com
Safar Flyer Program: safarflyer@royalairmaroc.com
Cargo: cargo@royalairmaroc.com
Aeronautical Industrial Center: ciae@royalairmaroc.com
How can Royal Air Maroc customer service help you?
There are many and varied tasks performed within an airline and of course in this specific section the possibilities are practically endless. The staff will maintain direct contact with its users even before purchasing their ticket if necessary. Advice on possible stopovers or find out about specific services for children or people with reduced mobility. The main thing is to always be able to make the reservation with confidence and with all the guarantees.
Maybe after payment is complete you need help with your flight information or you should request a date change. Any questions regarding your ticket or any changes you would like to make to it, customer service will help you. Either via his free phone, via his official e-mail address or other channels that the airline offers to its customers.
Baggage loss or suitcase damage claims are in turn some of the most common reasons for using airline contact. Either way, RAM has a variety of perfect routes available to all of its customers so that wherever you are, you can find an airline agent who can help you. First of all, the recommendation when processing a formal complaint is to request a supporting document which leaves a record of the request by the customer. A measure that many airlines perform by system, but which should never be forgotten.
REF NUMBER: LHRAT1****—MISSING LUGGAGE (4BOXES) ASABE ADEMETA AND AYOMIDE MOLOKU
Dear Team,
I am writing this email with sadness and tears in my eyes, I traveled with your Airline on the 21st of Dec 2023, and returned on the 6th of Jan 2024 from Nigeria to London alongside my daughter. On arriving in London we couldn’t find all our luggage that was checked in. 4 boxes for me and my daughter are missing till this moment and no tangible feedback from your team.
I can’t understand why all four boxes will be missing on an international flight.
This is disheartening and I need drastic action to locate my luggage, please.
I and my daughter have a lot of memorable items that money cannot replace in those boxes and I would so much appreciate it if it could be traced, please
I am counting on your long-time experience in the airline business and customer service to take my issue as a priority until it is resolved.
Please find attached the complaint ticket that contains all the flight information.
Thanks in anticipation of a swift resolution.
Dear Royal air Maroc,
I just paid a ticket Casablanca to Nice on 17 Oct 2023 for My wife Ahlam Samy but I provided a wrong email address ‘’belquih@un.org’’ instead of belfquih@un.org so I could not get my e-ticket, kindly check and send me the confirmation and or e-ticket
My wife and I flew from Lisbon- Casablanca- JFK. The flight from Lisbon left late, so we got to casablanca 40 minutes before the flight. My wife was in a wheelchair, they took us out through the “food area” of the plane and shuttled us over to the terminal and we went through the whole terminal in the wheel chair, went right through security, no problem, and we were the last ones on the plane. They said they were waiting for us. The service was spectacular from Lisbon-Casablanca-JFK. The luggage did’nt make it on time, but that was OK. We got the luggage a few days later by FedEx in Las vegas (that was OK). Just wnted to tell you sometimes there are GOOD experiences to talk about. Our flight was June 15th. KUDOS to Royal Air Maroc.
They are the worst airline ever.
They lost my luggage in my trip from Málaga to Cairo and I have been chasing them during a month and nobody gets into contact with me, their strategy is just to ignore you.
They provide you with non operative phone numbers or with numbers they never answer to.
They never reply to your emails either.
DO NOT BUY A TICKET WITH THEM, IT IS NOT WORTH THE PROBLEMS THEY CREATE FOR YOU, OM TOP OF THAT THEY IGNORE YOU, DON’T ANSWER AND I GUESS I WILL HAVE TO HIRED A LAWYER TO GET MY ECONOMIC COMPENSATION.
AWFUL!!!
I had lost my luggage on a Royal Air Maroc flight in July 22, I have not received a refund or any updates since Oct 22. I have rung the customer service many times, they just promise that they will send an update and nothing happens. Feeling very frustrated and disappointed.
Please can you help, I would like to be fully compensated.
Thanks
Farzana Juna
Dear Air Maroc team
I want to make a reservation on a AT flight and I dont have a surname only have a given name.
Please let me know how do I give the name at time of making the reservation.
Thank you
My husband Jose A Rey and I Maritza Rey are confirmed on flight AA7951 – refer. # 4GZ9FP operated by Royal Air Moroc on Nov. 18 from NYC to Casablanca leave 7:55 pm arrives next day 8:45. I would like to book seat on this flight and cannot do so on your website. I call American airlines and they tell me to call Royal Air moroc when I do they tell me to call American Airlines.
Please please allow me to book seats an aisle and middle for this roundtrip. I would be happy to pay but I cannot do so. I really do not want to wait until on line check in as I fear i will not be able to get seats together and in front as possible. Waiting for your reply.
Help with my return day date to change
I am writing to request a refund of the cost of the flight ticket which I bought on February 03, 2020 from the Royal Air Maroc ticketing office at the Murtala Mohammed International Airport in Lagos Nigeria. Following the COVID -!9 Pandemic crisis the flight which was to depart on March 16, 2020 from Lagos via Casablanca to Montreal in Canada was cancelled.
On October 10 2020, I contacted the Royal Air Maroc Call Center asking for a refund of the cost of my ticket which was Two hundred and twenty six thousand and two hundred and eighty three Naira (#226, 283) ($548 USD) as at that time. On October 12, 2020 I was contacted by the Call Center of Royal Air Maroc and told that I have the option of a Refund which is Allowed against a nominative travel voucher, valid for 12 months and refundable in cash at the end of the validity period In case of non-use. The travel voucher is valid for the purchase of a new ticket on all available flights at the time of issuance of the new ticket.
However, on 19, October 2020, I wrote back to inform them that I have chosen to request for a REFUND of the cost of my flight ticket as they conditioned the refund on issuance of a Nominative Travel Voucher valid for a period of 12 months. I informed them that I have no problem with this condition. My ticket reference number is RP/LOSAT001A/LOSAT001A and my ticket number is VKDDDF./
Consequently on 25 December 2020, I was again contacted and informed thus….. “We inform you that your refund request in the form of a credit voucher has been transferred to our dedicated department for processing. You will receive by e-mail a nominative transport voucher, valid for 12 months on all Royal Air Maroc flights and refundable in cash at the end of the validity period In case of non-use.
Following this information, I received an email informing me that a Nominative travelling Voucher has been issued and that it will be valid till April 3, 2022. This period has expired and the Refund has not been made.
All efforts to contact the Call Center has proved abortive, as the Royal Air Maroc Form for Requesting for Refund do not accept my Flight Ticket Number (VKDDF) and the Reservation number (RP/LOSAT001A/LASOT001A
I have consequently tried calling the Royal Air Maroc office in Casablanca at +212 89000 0800 or 3260 including the international office of Royal Air Maroc +212 5224 8979 with absolutely no success. Either the lines are unreachable or are not authorized to deal with my issues.
I urgently need a help and I will be anxiously looking forward to hearing
My roundtrip Royal Air Maroc flight # 0219 from IAD Dulles International to CMN and return # 0218 on April 26, 2020 and May 8, 2020, respectively was canceled due to the Covid 19 pandemic. I booked through Cheap Air and received notice that I could get a refund/ credit if I rebooked and travelled by 5/21/21.
Unfortunately, the pandemic was still raging at that time and I was unable to travel. I would like to request a credit to rebook those flights.
i had booked my flight through expedia a year ago and they are refusing to give me a refund and they said the ticket is under the control of the airline and i had called the airline and visit there offices but it was useless they didnt respond what should i do
Dear RAM,
Good day and how are you today?
I received three(3) surprised mails yesterday that my flights scheduled for December 21 have been cancelled and your callcenter said it was due to coronavirus.
The booking references are:
SE5GRH ====> Lagos – Casablanca – London
J9G5A9 ====> Lagos – Casablanca – London
KZBXGY ====> London – Casablanca – Lagos
Can I please know how I can get my refunds as I need to book some other flights immediately?
I look forward to hearing from you shortly.
Regards,
Abiodun Adebajo
Hello
My name is James C Harrison
I’m trying to get an aisle seat assigment near front of airplane flight AA7951 from JFK to CMN. The flight is on Nov 17, 2021.
My email address is jch3310@yahoo.com
Thank you.